SHIPPING
We currently ship to all states in the US.
If an item is NOT in stock please allow for an 8 week lead time from purchase to delivery .
RETURN POLICY
At Verdure, we prioritize customer satisfaction and strive to ensure that our clients are completely happy with their purchase. However, we understand that sometimes a product may not be exactly what you expected. To assist, we have outlined our return policy below.
Return Eligibility Window:
Products can be returned within 30 days from the date of purchase.
Condition of Returned Products:
Products must be in their original condition, unused, and in the original packaging with all accessories included.
Non-Returnable Items:
Customized or personalized items are not eligible for return.
Products purchased during a clearance sale.
Items marked as "Final Sale" at the time of purchase.
Return Process:
Contact Us: To initiate a return, please contact our customer service team at info@verduresaunas.com. Provide your invoice number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization: Our team will review your request and, if approved, provide a Return Authorization Number and return instructions.
Ship the Product Back: Pack the item securely and arrange shipping back to the address provided. Clearly mark the Return Authorization Number on the outside of the package. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or incorrect item.
Receive Your Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original method of payment. Please allow up to 14 days for your refund to be processed.
Exchanges:
If you wish to exchange a product, please follow the return process. You can then place a new order for the desired item.
Defective or Incorrect Items:
In the case of defective or incorrect items, please contact us immediately. We will provide instructions for the return and arrange for a replacement to be sent to you without additional cost.
Customer Service Contact Information:
Email: info@verduresaunas.com
We value your business and aim to make your experience seamless and satisfying. If you have any questions or need assistance, please do not hesitate to reach out to our customer service team.
